Shipping & Returns

From Our Door to Yours

SHIPPING

GENERAL

All orders placed through our e-commerce platform ship via standard shipping, with delivery typically within 2–6 business days in most areas. We select the carrier and shipping method based on the size, weight, and destination of each order. Standard delivery fees vary based on each item and order quantity.

Need it sooner? Please call (650) 619-2886 or email us at info@designandcustomize.com prior to submitting your order. Once your order has been submitted through the e-commerce platform, we cannot guarantee expedited delivery.

DELIVERY

Deliveries are made during normal business hours to the address provided by the customer at checkout. Please review your shipping information carefully before submitting your order.

Design And Customize LLC is not responsible for delivery errors or delays caused by inaccurate or incomplete address information provided by the customer, for damage occurring to products after they have been delivered to the carrier, or for delays in delivery attributable to the carrier. If your order arrives damaged or appears to have a defect, please follow the remedy process in the Returns section below.

RETURNS & REFUNDS

GENERAL

All products sold by Design And Customize LLC are custom-made to your specifications. Because of the nature of custom production, all sales are final. We do not accept returns or offer refunds for orders produced correctly according to the artwork and order details you submitted, except as described below.

We guarantee delivery of the full quantity you ordered. When our production yields extras, we may offer them to you at no charge; extras are not guaranteed and quantities vary. In the rare case that we yield less than the ordered quantity and cannot reproduce the shortfall, we will issue store credit or a refund to your original payment method for the difference. You will never pay for prints that are not delivered.

DEFECTS & REMEDIES

Custom products are guaranteed to be free from defects in workmanship or materials under normal use for 14 days from the date you receive the goods.

To make a claim within that period, you must:

  1. Contact us within 14 days of confirmed delivery at info@designandcustomize.com, by phone or text at (650) 619-2886, or by message on Instagram at @designandcustomize;

  2. Provide a clear description of the defect or issue;

  3. Provide photographs or video of the affected items upon our request;

  4. Return the full order to us — in unused, original condition — at your expense, prior to any reprint, replacement, or refund being issued.

Return of the full unused order is required so that we can verify the items have not been used or distributed. Claims submitted without the return of the original order are not eligible. Return shipping costs are the responsibility of the customer and are non-reimbursable.

Our commitment is to make it right. Upon receipt and inspection of the returned items, remedies are provided in the following order:

  • Repair — we will first attempt to fix the issue.

  • Reproduction — if the issue cannot be fixed, we will reproduce the affected goods where possible.

  • Store credit — we may offer store credit toward a future order for the inconvenience.

  • Refund — if the issue cannot be fixed and store credit will not suffice due to the severity of the issue, we may, at our sole discretion, issue a refund to your original payment method.

Your right to request a reprint, replacement, or refund expires when the order is partially or wholly used or distributed, or after 14 days of confirmed delivery, whichever comes first. A recycling fee of 10% may be applied at our discretion, in addition to any applicable return shipping charges. We may allow exceptions at our sole discretion in rare and severe cases.

EXCLUSIONS

We do not accept returns for reasons other than verified defects or production errors on our part. The following are not eligible for return, replacement, reprint, or refund:

  • Change of mind, or ordering errors made by the customer.

  • Errors in customer-submitted files or order details. Your order is produced exactly as submitted, and you are responsible for the accuracy and print-readiness of the files and details you provide, including spelling, layout, color, resolution, formatting, sizing, and the functionality of any scannable elements. At our sole discretion, we may contact you before printing if we notice a potential issue, or if you have left a note requesting that we review something about your artwork; however, we are under no obligation to review, proof, or correct customer-supplied files. If we do not contact you, your order will be produced exactly as provided.

  • Reasonable variation in color, finish, registration, and material — between what appears on a screen and the finished printed product, and between separate production runs. This is inherent to the custom manufacturing process and does not constitute a defect. Colors displayed on digital screens are an approximation of printed output.

STORE CREDIT

Store credit issued under this policy is non-transferable, applies to future orders with Design And Customize LLC, and does not expire. Store credit has no cash value except where required by law.

CONTACT

For all return and refund inquiries, please contact us at:

Design And Customize® LLC Email: info@designandcustomize.com Phone/Text: (650) 619-2886 Instagram: @designandcustomize

Effective as of June 22, 2026